Terms and Conditions for Cleaners London
Welcome to Cleaners London. Please read our Terms and Conditions carefully before using our services. By engaging with us, you agree to abide by the following policies outlined herein.
Service Description
Cleaners London offers comprehensive cleaning services tailored to meet the diverse needs of our clients. Our services include, but are not limited to:
- Residential Cleaning
- Commercial Cleaning
- Deep Cleaning
- Move-In/Move-Out Cleaning
- Carpet and Upholstery Cleaning
Pricing and Payment
All prices for our services are clearly displayed and are subject to change based on the scope and complexity of the work required. We strive to provide competitive pricing without compromising on quality.
Payment terms are as follows:
- Payments are due upon completion of services unless otherwise agreed upon.
- We accept various payment methods including cash, credit/debit cards, and electronic transfers.
- For recurring services, automatic payments may be arranged.
Additional Charges
Additional charges may apply for:
- Extra services not initially agreed upon
- Use of specialized equipment or products
- Accessing hard-to-reach areas
Booking and Cancellation Policy
To schedule a service with Cleaners London, bookings can be made via our online platform or through our customer service team. We recommend booking in advance to secure your preferred date and time.
Cancellation Policy:
- Cancellations must be made at least 24 hours prior to the scheduled service time.
- Failure to cancel within this period may result in a cancellation fee equivalent to 50% of the service cost.
- Repeated cancellations may lead to termination of services.
Customer Obligations
To ensure the best possible service, customers are expected to:
- Provide accurate information regarding the premises and specific cleaning requirements.
- Ensure that all areas to be cleaned are accessible to our staff.
- Secure valuable and fragile items prior to the commencement of cleaning.
- Inform us of any special instructions or areas requiring particular attention.
Cleaners' Responsibilities
Cleaners London is committed to providing high-quality cleaning services. Our responsibilities include:
- Arriving on time and completing the work within the agreed timeframe.
- Using safe and effective cleaning products and methods.
- Respecting the privacy and property of our clients.
- Reporting any damages or issues encountered during service promptly.
Employee Standards
All our cleaners are thoroughly vetted, trained, and supervised to maintain the highest standards of professionalism and quality.
Liability and Insurance
Cleaners London maintains comprehensive insurance to cover any accidental damages caused during the course of our services. However, we are not liable for:
- Pre-existing conditions or damages within the premises.
- Loss of personal items not disclosed prior to service.
- Settling disputes arising from third-party service providers.
Confidentiality
We respect the privacy of our clients. Any personal or sensitive information provided to us is kept confidential and is not shared with third parties except as required by law.
Termination of Services
Both parties have the right to terminate services under the following conditions:
- Violation of any of the terms and conditions outlined herein.
- Failure to adhere to payment terms.
- Engaging in abusive or unlawful behavior towards our staff.
Termination notices should be provided in writing, specifying the reasons for termination.
Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Changes to Terms and Conditions
Cleaners London reserves the right to amend these Terms and Conditions at any time. Any changes will be communicated to clients via email or through our official website. Continued use of our services constitutes acceptance of the updated terms.
Acceptance of Terms
By engaging with Cleaners London, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.